Please read through these terms carefully before committing to placing an order with So Betty. On placing an order with So Betty, you have confirmed acceptance of the following terms and conditions.
The most accurate and up-to-date pricing can be found throughout the website.
Whilst we do reserve the right to change pricing at any time, we will aim to provide 14 days notice of price increases via our blog and/or our social media channels. Existing order will remain unaffected by price increases
Promotional offers or discounts may be available for limited periods at any time. Discounts cannot be added to any existing orders, and cannot be extended beyond the promotional time frame set out.
Please note that for stationery orders, our minimum order of 25 invitations per item applies for any time your order is printed. Should you require reprints, the minimum order will apply. This should be taken into account at the time of placing your original order, to ensure you have an adequate quantity, as we cannot assist with the printing of any stationery orders less than 25 cards.
VAT is not applicable on So Betty’s products.
Full payment is required in advance of the design of your prints or stationery. We dedicate multiple hours to every individual design, and therefore cannot begin work until your payment has been received.
We use Paypal to process payments. We do not receive any payment details from Paypal. This is secure, and offers you buyer protection. Should you prefer to pay by bank transfer, please send your order details via email, and an invoice will be provided with payment details. We do not accept payment by cash or cheque.
Due to the seasonal nature of the work we do, our design queue, and therefore overall turnaround, regularly changes. Please check the home page for the most accurate design queue turnaround.
Any turnaround times provided do not take into account customer response times to proofs and amendments requests, which will increase the overall turnaround time.
All timescales stated anywhere on the website are estimates based on the current number of orders in the queue, and should not be taken as accurate deadlines. We work hard to keep within the advised turnaround times, however there are rare occasions where this may not be possible.
If you have a set date for which items are required, please contact us to discuss before ordering, or advise us within 24 hours of placing your order. Whilst we will always aim to assist you within your deadlines wherever possible, we can never guarantee completion by a certain date.
Your order will be dispatched to the address provided on your payment. So Betty cannot be held responsible should the address be incorrect or out of date, so please check this carefully before completing payment. Should this be incorrect, please reply directly to your payment confirmation email confirming the correct address within 24 hours of placing your order.
Orders are sent via Royal Mail’s standard first class post. Your order will arrive within 1-3 days from dispatch, however Royal Mail suggest allowing up to 15 days for delivery. If you wish to upgrade your delivery to a guaranteed service, please contact us prior to printing to confirm costs.
Larger orders (over 2kg) are sent via a courier service. This is a next day tracked delivery service, however a signature is not required and your order may be left in a safe place. To receive text updates on your delivery, which includes the option to rearrange delivery or collect from a depot, please provide us with a telephone number. We cannot be held responsible for items lost or damaged if customers are not available to take delivery.
Proofs & Approval
You will be sent your digital proof via email (or Messenger if preferred communication). No hard copy proofs will be provided. Proofs should not be printed or reproduced, as these remain the intellectual property of So Betty.
Please note that colours on your screen will vary from device to device, and when printed may be slightly different to those you viewed on your digital proof. We try to ensure colours in print are as accurate as possible, however please be mindful that it’s not possible to create an exact match.
We take great care in ensuring all wording and information is accurate, however errors can and do occur as each design is created from scratch and by a human hand. It is the customers responsibility to check all spelling and grammar on the proof, as well as the layout and design. Once approved, we cannot be held responsible for any typing errors spotted after this time and reprinting costs will be incurred. These costs are the customers responsibility, and must be paid in full before reprinting can commence.
Please fully check your final proof in detail before sending approval to avoid any errors or disappointments. Any amendments can be made up until the point of approval.
‘Approval’ would be considered any wording, in writing, whereby you state you are happy to send to print, or that the proofs you have received are perfect.
In the event you wish to cancel your order, you may do so at any time. Orders that have not yet been designed can be refunded in full, no questions ask.
Where design work has already taken place, these refunds will be subject to deduction to cover the cost of time spent on your design to date. For customised designs the fee will be £40, and for bespoke designs this is £80. If fewer than 2 hours have been spent on your order, this fee will be reduced.
Orders that have been approved and sent to print cannot be cancelled, due to the personalised nature of the products.
If for any reason a deposit has been paid, any deposits, unless otherwise stated, are non-refundable in the event of an order cancellation.
Due to the personalised nature of our products, standard returns are not applicable on most orders.
If your item arrives damaged or faulty, please contact us within 7 days of receipt in order for us to assist you further.
Our protective cellophane packaging used can damage prints if not handled with due care. Items are packaged in perfect condition, and in such a way that on removal from the protective packaging, this will not touch or make content with the print itself. If you reuse the packaging, or place the packaging upon the prints, we cannot be held responsible for the damage this can subsequently cause. In this instant, a reprint cost will be incurred.
Our non-personalised prints can be returned for a refund or exchange. To return, please contact us within 7 days of receipt of your order and we’ll talk you through the returns process. Orders must be returned in the original packaging and condition within 30 days.
Postage costs cannot be refunded. Refunds will be minus your P&P charge.
On receipt of your goods, you become the owner of any physical products produced and provided to you, however you will not hold any rights to the artwork created. So Betty holds all copyright to any/all designs created.
Reproduction of our artwork is strictly prohibited. Legal action will be taken against anyone found to be reproducing So Betty’s artwork in any manner. If you are interested in obtaining rights to any of our artwork for any purpose other than it’s original intention, please contact us to discuss.
As owner of the artwork, So Betty reserves the right to use designs for promotional purposes. Where shared online, personal details will be edited. Where an event has yet to take place, the date of the occasion will be changed. We may also change names. If you expressly wish for any specific details (personal addresses and telephones will be edited automatically) to be edited prior to publication, please advise at the point of approval.
You can review the most current version of the Terms & Conditions at any time on this page. So Betty reserves the right to update these terms at any time, by posting on the website. Please check periodically for any changes.